FAQ


How do we return or exchange items?

ALL sales are final. Returns are NOT accepted Smells are subjective and we can not be held responsible for disagreements with ones preference or custom creations.

Do you Ship Internationally?

Yes, We ship all over the world. International customers will be responsible for shipping charges and will be invoiced the difference if necessary.

How much is shipping to the United Kingdom?

Shipping depends on the size of your order.

How much is shipping in the United States?

Shipping is calculated during checkout

What is your turn around time?

Current turn around time is 1-3 business days for ready to ship orders and 7 to 21 business days for custom orders.

 

These times exclude weekends and holidays

 

Does your wax need to cure?

Yes please allow at least 2 weeks for wax to cure.

What if i do not agree to shipping terms?

Any order request to be canceled will have a 25% fee deducted from order amount

If custom orders are canceled a 40% fee will be deducted from order amount.

How do we contact customer service??

We can be contacted by email Customersupport@closetfullofwax.com , Facebook and Instagram